Help Desk Level 2 NYC On Site Full Time Position

13 Jul Help Desk Level 2 NYC On Site Full Time Position

IT Helpdesk Support NY (Level-2)

• Department: MIS
• Location: New York
• Reporting To: Director of IT Support
• Full time position salary $65k
• This position is ONSITE Monday – Friday
• Serious inquiries only once you apply, I will reach out to Via e mail to set up a phone interview to discuss the below spec and the company.

Summary:
Energetic, customer oriented and resolution driven helpdesk support analyst based out of NY offices. Providing hands-on support for all user related IT tasks – servicing the NY Corporate office users. Support includes, but not limited to, desktops (VDi), printers/copiers, RF devices, Access Points, laptops, phones (Cisco), Windows OS, MAC OS, office moves/relocations, resolving network connectivity issues.

Job Requirements:

• 2+ years’ experience in a technical support position.
• Excellent Customer Service skills are required.
• This individual must be able to work in a team environment and make positive contributions to the organization.

Other Skills and Abilities:

• Strong analytical and communication skills
• Must have strong written skills, with the ability to convey clear and concise thoughts and ideas
• Must have excellent interpersonal skills to deal with end user community.
• Provide professional and user-friendly Helpdesk and hands-on technical support for employee desktop systems including installation of VDi, printers, Windows OS, and business productivity software.
• Windows 10 & 11, MACs
• Provide standard end-user support for laptops and desktop’s (Windows OS and MACs)
• Ensure timely completion of help desk tickets to meet service levels.
• Logging and updating of all Incident tickets in Helpdesk system.
• Documentation of Helpdesk best practices and Knowledge Base
• Provide after-hours on-call support as and when required.
• Participate in special assignments and projects as requested by management.
• Mobile device (company owned) setup and support.
• Assist with Administering Cisco phone system activities.
• User login and voice mail setup
• Configure VoIP Cisco phones.
• Assist with troubleshooting Cisco Phone connectivity.
• Resolve end-user Network connectivity issues (including Wi-Fi)