Infrastructure & Support

IT infrastructure refers to various components required to run IT and IT-enabled operations. These include software, composite hardware, network services, and resources. The infrastructure enables organizations to deliver services and solutions to customers, partners, and employees. It can be deployed on owned facilities or hosted by third-party service providers.

A well-designed information systems infrastructure relies on a coherent implementation that supports responsive change. In turn, organizations can leverage the system to ensure agility, which is vital for responding to new business or administrative initiatives. The entire system is managed by a variety of specialists.

Globalization presents new challenges for IT managers who are expected to implement complex infrastructure that spans many national boundaries. The implementation process requires extensive planning to ensure consistency. A good information technology infrastructure supports corporate initiatives, acquisitions, mergers, and transformations. The system plays an important when it comes to improving operational efficiency and creating meaningful options for the future.

Some of the key components of information systems include:

  • Hardware – comprises routers, switches, data centers, servers, hubs, computers, and more.
  • Network – covers firewalls and security, internet connectivity, and network enablement.
  • Operating system (OS) platforms – typically dominated by Windows and Linux systems. The software manages system activities and resources.
  • Software – incorporates various types of productivity applications. Customer relationship management (CRM) and enterprise resource planning (ERP) programs are good examples.

Key Areas Supported

  • Helpdesk Support
  • Desktop Support
  • Field Technical Support
  • Network Administration
  • Network Engineering
  • WAN Engineering
  • Disaster Recovery
  • Firewall & Security
  • Enterprise Storage
  • Cloud Computing
  • Unix, Windows & Linux environments, MS Office, Exchange, Desktop hardware & software, Cisco routers, security firewalls