IT Helpdesk Tech / NYC

10 Oct IT Helpdesk Tech / NYC

MIS – IT Helpdesk Support NY (Level-1)

• Department: MIS
• Location: New York
• Reporting To: Director of IT Support
• Full time position salary $60k
• This position is ONSITE Monday – Friday
• Serious inquiries only once you apply I will reach out to Via e mail to set up a phone interview to discuss the below spec and the company

Summary:
Energetic, customer oriented and resolution driven helpdesk support analyst based out of NY offices. Providing level-I hands-on
support for all user related IT tasks – servicing the NY Corporate office users. Support includes, but not limited to, desktops (VDi),
printers/copiers, RF devices, Access Points, laptops, phones (Cisco), Windows OS, MAC OS, office moves/relocations, resolving
network connectivity issues.

Job Requirements:

• 2+ years’ experience in a technical support position.
• Excellent Customer Service skills are required.
• This individual must be able to work in a team environment and make positive contributions to the organization
• This individual must be able to comfortably lift and carry equipment weighing up to 40 pounds

Other Skills and Abilities:

• Strong analytical and communication skills
• Must have strong written skills, with the ability to convey clear and concise thoughts and ideas
• Must have excellent interpersonal skills to deal with end user community
• Provide professional and user-friendly Helpdesk and hands-on technical support for employee desktop systems including installation of VDi, printers, Windows OS, and business productivity software.
• Windows 10 & 11, MACs
• Supporting VDi thin-clients
• Provide standard end-user support for laptop’s and desktop’s (Windows OS and MACs)
• Ensure timely completion of help desk tickets to meet service levels
• Logging and updating of all Incident tickets in Helpdesk system
• Documentation of Helpdesk best practices and Knowledge Base
• Provide after-hours on-call support as and when required
• Participate in special assignments and projects as requested by management
• Employee moves – support and complete all assigned personnel moves in-between offices/buildings
• Mobile device (company owned) setup and support
• Assist with Administering Cisco phone system activities
• User login and voice mail setup
• Configure VoIP Cisco phones
• Assist with troubleshooting Cisco Phone connectivity
• Escalate and work with Level-2 or Level-3 support as needed
• Resolve end-user Network connectivity issues (including Wi-Fi)
• •Ensure that all corporate and IT governance policies and procedures