IT Helpdesk Full time position NYC

08 Jan IT Helpdesk Full time position NYC

MIS – IT Helpdesk Support NY (Level-2)

• Department: MIS
• Location: New York
• Reporting To: Director of IT
• Full Time position on site Monday – Friday 8:30 am to 5 pm in NYC
• Salary: 55- 65K
• Please read below job spec if you are interested, please send me your resume Tiffany@ralphclarkassociates.com. I will reach out to you via e mail to set up a phone interview to discuss the position if you are still interested after we talk, we will see if the Director of the IT dept. wants to do a video interview with you .

Summary: Energetic, customer oriented and resolution driven helpdesk support analyst based out of NY offices. Providing level-I hands-on support for all user related IT tasks – servicing the NY Corporate office users. Support includes, but not limited to, desktops (VDi), printers/copiers, RF devices, Access Points, laptops, phones (Cisco), Windows OS, MAC OS, office moves/relocations, resolving network connectivity issues.

Job Requirements:

• 2+ years’ experience in a technical support position.
• Excellent Customer Service skills are required.
• This individual must be able to work in a team environment and make positive contributions to the organization.
• Strong analytical and communication skills
• Must have strong written skills, with the ability to convey clear and concise thoughts and ideas.
• Must have excellent interpersonal skills to deal with end user community.
• Ensure timely completion of help desk tickets to meet service levels.
• Logging and updating of all Incident tickets in Helpdesk system.
• Documentation of Helpdesk best practices and Knowledge Base
• Provide after-hours on-call support as and when required.
• Participate in special assignments and projects as requested by management.
• Provide white glove Executive technical support.
• Employee moves – support and complete all assigned personnel moves in-between offices/buildings.
• Mobile device (company owned) setup and support.
• Assist with Administering Cisco phone system activities and troubleshoot issues o User login and voice mail setup o Configure VoIP Cisco phones.
• Assist with troubleshooting Cisco Phone connectivity.
• Escalate and work with Level-2 or Level-3 support as needed o Resolve end-user Network connectivity issues (including Wi-Fi)