Manager, Telecommunications and A/V Services Clifton NJ Area / Full time

08 Jan Manager, Telecommunications and A/V Services Clifton NJ Area / Full time

Manager, Telecommunications and A/V Services

• 120-150K
• Hybrid
• 2 days on site and 3 days remote
• please read over the below spec if you are interested please send me your resume : tiffany@ralphclarkassociates.com, we will call you and e mail you to do a phone interview to discuss the below position

Major client located in the Clifton, NJ area seeks a Manager to oversee the Telecommunications team encompassing Cisco CUCM call manager, a legacy NEC PBX, Cisco Conferencing/AV/Webex environment, Verizon enterprise cellular plan, and the call center operators. This position will oversee two supervisors, 11 call center reps, two AV techs, and two Mobile device tech, and two PBX techs.

Your position will work hybrid with at least 2 days in the client offices with the rest work from home. You must possess have at least 5 years of experience within the Cisco CUCM area and have managed a staff in the telecommunications area. Experience must include Call Manager, exposure to a Call Center environment and experience with invoicing, budgeting and more.

Essential Job functions includes:

• Coordinates the writing of policies and procedures and educational handouts for patients and staff. Keeps all information up to date at all times.
• Ensures that all databases are updated and cross referenced.
• Works with departments to provide adequate telecommunications services.
• Regularly attend project and construction meetings. Installs new procedures/equipment where necessary or updates current procedures/equipment to meet the needs of the hospital while staying within financial budgets.
• Coordinates activities of vendors to ensure the integrity of telecommunication systems. Coordinates updates and installations of systems.
• Reviews new Telecommunications products and developments in the industry. Explores new services and presents them to management. Scrutinizes and approves payment of telecommunication bills. Does bi-annual audit of records to ensure accuracy.
• Oversees Telephone/ISP vendors. Trouble-shoots problems and gets solutions from vendor or staff.
• Takes grievance and complaint calls and responds to them within 24 hours during business week.
• Meets all required competencies for department, unit and/or hospital.
• Oversees and manages the Call Center and Switchboard processes and programs.
• Responsible for performing all other duties as assigned.