Customer Service Manager

11 Oct Customer Service Manager

Customer Service Manager:

NYC firm

• Candidate must have 5 + years’ experience.
• Experience in both retail and apparel is a must.
• Company sells both online and in there stores [ about 7 ]
• Candidate will deal with customer issues.
• Will manage a staff about 10-12 people.
• Minimum of 2 years of management experience
• Company sells men’s/women’s and children’s apparel.
• This position is on site, but we can work with hybrid for the right candidate.
• Some computer customer software experience is a plus.
• Salary is in the 70-80k range this is a full-time perm position.

Responsibilities:

• The Customer service manager will report to the CX Manager which supports the full portfolio of brands
• The successful candidate will be responsible for building and maintaining positive consumer sentiment across multiple brands.
• This individual should be a flexible problem solver, who can shift vendor challenges into positive outcomes.
• Provide superior customer service when answering questions on everything from product ingredients to basic brand information.
• Taking initiative and having drive to benefit all brands.
• Process, manage and oversee all orders coming in for all brands.
• Manage customer payment process, including charging orders, credits and refunds.
• Work with applicable internal departments–such as Digital, Marketing, Supply Chain, IT–to address any feedback.
• Work with the Customer Experience team to manage high volume times, as well as strategically work through low volume times.
• Collaborate with other departments and team members to support company initiatives, events and special projects.
• Ability to use a computer with agility (browser, mail, and other business applications.)
• Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and effectively.
• Will also work with vendors.
• Must have experience managing a team.

One you have applied I will reach out to you from thee mail that is on your resume, then we can set up a phone interview to discuss the position – you can also send me your resume directly; tiffany@ralphclarkassociates.com